TERMS AND CONDITIONS

Welcome to www.puffin-gears.com (hereinafter referred to as the “website” or “site” or “we” or “us”). The website is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of our website constitutes your agreement to all such Terms.

Our website provides information about the various bags and gear products that are manufactured and sold by the Company to buyers/customers (hereinafter referred to as “You”, “Your”). You will have the opportunity to purchase products listed on our website (collectively, the “Services”) by placing an order with the Company.

By using the Site, you agree to comply with and be legally bound by these Terms of Service (“Terms”). These Terms govern your access to and use of the Site and Services and all Collective Content, and constitute a binding legal agreement between you and us.

Please read these Terms and our Privacy Policy carefully. If you do not agree to these Terms, you must not use the Site.

PRODUCTS AND ORDERS

  1. Our website provides details and images of bags and gear products manufactured by us.

  2. Product descriptions, specifications, and photographs are provided for guidance.

  3. To make a purchase, you must contact us. Our representative will confirm your order requirements, delivery date, pricing, and minimum order quantities.

  4. Once order details are approved, a confirmation email will be sent to you. Thereafter, regular updates will be provided until delivery.

  5. A minimum of 50% advance payment is required to initiate production.

ACKNOWLEDGEMENTS / WARRANTIES BY CUSTOMERS

  1. Customers must carefully review product descriptions before placing orders.

  2. Prices and availability may change without notice.

  3. You agree to transact at your own risk, using prudent judgment.

  4. False orders or use of unauthorized payment methods is prohibited and may result in prosecution.

FULFILMENT AND DELIVERY

  1. Orders will be delivered by the confirmed date once full payment is received.

  2. Delivery delays will be communicated via email or SMS.

  3. You must ensure someone is available to receive the delivery; otherwise, redelivery costs apply.

  4. Standard production and delivery timelines are 4–6 weeks from receipt of deposit and order approval.

  5. Express orders (under 4 weeks) may be available with a 15–20% surcharge.

PAYMENTS

  1. Accepted payment methods: Visa, Mastercard, Bank Transfers, Cash, and other available methods.

  2. All payments are in Australian Dollars (AUD). Prices may change without notice.

  3. Shipping costs, duties, and taxes are additional and payable by the customer.

  4. We are not liable for delays in processing payments caused by third-party issues beyond our control.

COLOURS AND PRODUCT DESCRIPTION

  1. Product colours displayed online may vary due to monitor settings.

  2. Sizes and measurements are approximate but accurate to the best of our ability.

  3. We reserve the right to refuse orders where product details are incorrectly published.

  4. If a product does not match its description, please contact us at info@puffin-gears.com.

CUSTOMER RESPONSIBILITIES

  1. You agree to transact at your own risk and provide a correct delivery address.

  2. By placing an order, you agree to the conditions of sale stated in the listing.

COPYRIGHT & TRADEMARK

  1. All intellectual property on this website is owned or licensed by Puffin Gears. No material may be copied, distributed, or reused without permission.

  2. The Puffin Gears name, logo, and slogans are trademarks of the Company. Unauthorized use is prohibited.

  3. Customers must ensure they have full rights to any logos, trademarks, or artwork submitted for customization.

INDEMNITY
You agree to indemnify Puffin Gears, its employees, officers, and agents against all claims, damages, and expenses resulting from your misuse of intellectual property, breach of agreement, or violation of applicable laws.

GOVERNING LAW & JURISDICTION

  1. These Terms are governed by the laws of Australia.

  2. The Courts at _________________________ shall have exclusive jurisdiction in any disputes arising under this agreement.

OTHER LEGAL TERMS

  • No Waiver: Failure to enforce any provision shall not constitute a waiver of rights.

  • Severability: If any clause is invalid, the remainder remains enforceable.

  • Force Majeure: We are not liable for delays caused by events beyond our control (e.g., natural disasters, strikes, supply shortages).

  • Entire Agreement: These Terms represent the full agreement between you and Puffin Gears.

ELIGIBILITY

  1. Use of the site is permitted only for persons able to form legally binding contracts.

  2. Users under 18 must use the site under parental/guardian supervision.

CONTACT US
For clarification regarding these Terms and Conditions, please contact us at info@puffin-gears.com.