Privacy Policy – Puffin Gears

At Puffin Gears, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website (https://puffin-gears.com) or interact with our services.

By using our services, you consent to the collection and use of your personal information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

  • Information you provide:

    • Name, email address, phone number, and other details when you contact us.

    • Any information shared when placing an order or filling forms.

    • If you correspond with us by email, we may retain the content, your email address, and our responses.

  • Automatically collected information:

    1. Log Data – browser type, IP address, pages viewed, time spent, and referring websites.

    2. Device Information – device model, operating system, version, and other technical details.

    3. Location Information – with your consent, we may collect device location data to improve services.

    4. Cookies & Tracking – small files stored on your device to personalize your browsing experience, remember preferences, and analyze usage.

2. How We Use Your Information

We use the information collected to:

  • Process orders, respond to inquiries, and provide customer support.

  • Improve our products, services, and website experience.

  • Send you important updates, including order confirmations, service notices, and legal notifications.

  • Share newsletters, promotional offers, or marketing communications (if you consent).

  • Prevent fraud, ensure security, and comply with legal obligations.

3. How We Share Your Information

  • We do not sell or rent your personal information.

  • We may share information:

    • As required by law or government regulations.

    • With service providers and partners who help us operate our website or deliver products (under strict confidentiality agreements).

    • To protect our rights, prevent fraud, or ensure security.

4. Data Accuracy & Retention

  • We strive to keep your personal information accurate and up to date.

  • You can notify us of errors or updates to your information.

  • We retain your data as long as necessary for business, legal, or security purposes.

5. How We Protect Your Information

  • We use administrative, physical, and technical safeguards to protect your data from unauthorized access.

  • While we take reasonable steps to secure your data, no method of transmission or storage is 100% secure.

  • If a data breach occurs, we will notify you as required by law.

6. Your Choices & Rights

  • Email Preferences: You may unsubscribe from promotional emails at any time, but you will still receive important service-related messages (e.g., order updates).

  • Access & Deletion: You may request a copy of your personal data or request its deletion by contacting us. Please note that we may retain certain information for legal or business purposes.

  • Declining Data Sharing: You may decline to provide personal data, but some services may not function properly.

7. Cookies

  • Cookies help personalize your experience and improve website performance.

  • You can adjust your browser settings to refuse cookies, but some site features may not work correctly.

8. Links to Third-Party Websites

Our website may contain links to third-party sites. Puffin Gears is not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies.

9. Phishing & False Emails

  • Puffin Gears will never ask you to provide sensitive information (like passwords or payment details) via email.

  • If you receive a suspicious email claiming to be from us, do not click any links and report it immediately.

10. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, and continued use of our website means you accept the updated terms.

11. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

📧 Email: info@puffin-gears.com
🌐 Website: https://puffin-gears.com